Travel services, Tourist information and Accommodation for areas near Ebbsfleet and in Europe. We are sponsored by local companies and services.
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Within this topic:
Is wheelchair assistance available?
Yes. If you require wheelchair assistance, please arrive 45 minutes earlier and notify a member of staff at the station, who will help you onto the train. There are ramps available to aid access. On the train, you can book a space designed for wheelchair users.
Is Ebbsfleet wheelchair-friendly?
Yes, the recommended car park is B, which has specific wide bays as well as ramp access. The entire station is designed to be suitable for wheelchairs and pushchairs; the Station Map gives more details. There are lifts for wheelchair users to access any of the platforms.
Are there any facilities for other disabilities?
Yes. Blind or deaf passengers are not as yet permitted to travel with guide dogs from Ebbsfleet International (St Pancras only), but there are companion fares available so that passengers can be accompanied by another person (who must accompany them throughout their Eurostar journey) which are unavailable separately.
Are there lockers to store luggage?
Not at present. Please refer back to Luggage for updates on Ebbsfleet International luggage services.
Is there a porter service available at the station?
Ebbsfleet International does not offer specific porter services, but staff are on hand to help with luggage. There are trolleys available for use before check-in.
What do I do in the event of Lost Property?
The Ebbsfleet International Lost Property Office is run by Network Rail and will store non-perishables for up to 6 months. It is open 24 hours a day and you can call 07817131927 to find out about your property. However, if you lost your property on the train, Ebbsfleet International cannot claim responsibility so you must contact Eurostar on 08448 224 411 and select option 1.
Can I exchange pounds for euros at the station?
Yes. There is a Bureau de Change at Ebbsfleet International, as well as cash (ATM) machines that will dispense pounds sterling or euros. You can use either of these currencies at the station.
Can I use/buy Eurostar Gift Vouchers at Ebbsfleet?
Yes. Both Paper Vouchers and Gift Certificates are redeemable at Ebbsfleet International, however E-Vouchers are only redeemable for online bookings. Visitors can buy or find out more information about Eurostar Gift Vouchers at the station ticket desk.
Can I find out about live departures at Ebbsfleet?
Not from the Ebbsfleet International website. This information is only available inside the terminal itself.
Is it possible to rent a car at the station?
Yes. There is an Avis (Car Rental) located at Ebbsfleet International station.
Is there a taxi rank at the station?
The taxi rank is located outside the main station.